Refund and Returns Policy

At FoodMattas Store, we are dedicated to delivering an exceptional online shopping experience for African groceries. However, we recognize that there may arise occasions necessitating a return or exchange. To ensure a seamless and equitable procedure, we have established the following return policy:

**Eligibility:**
– Returns or exchanges are accepted within 14 days from the date of delivery.
– The item(s) must remain unused, unopened, and in their original packaging.
– Perishable or food items are ineligible for return due to safety and hygiene reasons, except in the case of a quality issue.

**Return Process:**
– Customers must contact our customer support team within 14 days of receiving the order to initiate a return.
– Contact can be made via our website or email, providing the order number, reason for return, and relevant details.
– Our customer support team will assist in guiding customers through the return process, furnishing instructions and, if applicable, a return authorization.

**Return Shipping:**
– Customers are responsible for return shipping costs, except in instances of defective or damaged items.
– We recommend utilizing a reliable shipping method with tracking to ensure the safe return of products.
– In the event of our error, defect, or damage, we will provide a prepaid return label or arrange for item pickup.

**Refunds and Exchanges:**
– Upon receipt and inspection of returned item(s), we will promptly notify the customer of return status.
– Refunds will be issued to the original payment method used for purchase, excluding shipping charges.
– If approved, refunds will be processed expeditiously, with the exact timeframe dependent on payment method and financial institution.

**Exceptions:**
– Certain products may be subject to specific return guidelines or restrictions due to their nature or legal regulations (e.g., perishable items, personal care products, etc.). These exceptions will be clearly communicated on the product page or during checkout.

Please be aware that FoodMattas reserves the right to refuse returns not adhering to the outlined policy or if items show signs of use, damage, or tampering.

We remain committed to promptly addressing any concerns or issues related to returns and providing outstanding customer service throughout the process. For further inquiries or assistance, please do not hesitate to contact our customer support team.

*Note: This return policy is subject to revision, and customers are encouraged to review the policy on our website for the latest information.*